Event Staff

To provide an enjoyable guest experience for customers and employees by providing exceptional customer service.
Duties and responsibilities:

  • The primary responsibility of this position is to provide guests with an overall positive experience at all Events by offering a superior, guest service experience.
  • Event Staff will work one of the following positions: Ticket Taker, Guest Services Representative and Directional Staff. Additional positions could also be in Guest Services.
  • Provide guests with accurate event and venue information.
  • Inform security and supervisory staff of facility policy and procedure violation
  • Provide directional information to patrons in the event of an emergency evacuation according to emergency protocols
  • Proactively approach guests that may have an issue and/or complaint
  • Other duties as assigned by management

Qualifications:

  • Ability to work in a variety of environments including but not limited to heights, elevators, in darkened corridors, around crowds, loud noise, flashing lights, and haze effects.
  • Customer Service experience preferred but not necessary.
  • Ability to navigate a variety of floor surfaces and areas including stairs, escalators, carpet, concrete.

Working conditions:

  • Work flexible hours including evenings, weekends and holidays
  • Ability to work indoors/outdoors as needed in various weather conditions for a minimum of 5 hours.